FAQs
What is your repair policy?
If your jewelry is in need of repair due to a manufacturer defect, Alex and Ani will exchange your item when the original sales receipt is presented up to one year. If the same product is not available, a merchandise credit will be issued.
Russian Silver and Russian Gold will oxidize over time; this is a natural process and is to be expected. Please follow our care guidelines to maintain your products.
If you have additional questions or concerns, please contact Customer Service at 1-800-725-7822.
Can I bring my repairs into one of your retail locations?
All repairs must be brought back to the point of purchase with original sales receipt and UPC label attached.
What is your Website return policy?
If you are not completely satisfied with the energy of your purchase, it may be exchanged within 60 days of the date of purchase for a merchandise credit. The item must be unworn and accompanied with the UPC label attached and/or the original sales receipt.
Returns can be mailed to:
Alex and Ani
ATTN: Repairs/Returns
200 First Avenue
Cranston, RI 02910
Once the jewelry is received, we will issue you a merchandise credit for the amount of order less the cost of shipping. The credit can only be redeemed on alexandani.com. It is the responsibility of the gift recipient to pay for shipping back to Alex and Ani.
Holiday shopping reminder: Gift items purchased between November 1, 2013 and December 24, 2013 can be exchanged according to the above policy until February 28, 2014 when an Alex and Ani gift receipt or original receipt is presented.
Can website returns be processed in your retail stores?
Online returns can be processed at any Alex and Ani retail location, nationwide. Any purchases made at our boutique retailers should be brought back to the location at which it was purchased.
I’m Interested in selling Alex and Ani. Who can I contact?
You are welcome to request a wholesale application by e-mailing us at wholesale@alexandani.com or by filling out this form.
How can I tell if my Alex and Ani is authentic?
Alex and Ani jewelry is hand made in Rhode Island from recycled materials making every piece 100% unique and full of (+) Energy. Even though individual items may vary slightly, they still have a few things in common.
How can you spot a counterfeit? For our original expandable bangle line, look for the signature style of ALEX AND ANI's one-piece, circular bangle with its overlapping ends connected by a stylistic twist. In addition, every Alex and Ani bangle is clearly identified with a tag displaying the ALEX AND ANI® trademark logo.
Do you ship outside of the United States?
We appreciate your patience while we work on launching International shipping.
Alex and Ani offers international shipping to over 100 countries, with the option to shop in your preferred currency for easy checkout. Through our partnership with Borderfree, international shoppers get the benefit of seeing guaranteed order totals and receive cost-effective international shipping.The order total presented will be the exact amount you'll be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges. For a list of available shipping countries and shopping currencies, please visit our International landing page. For additional information on our international shipping services, please refer to our International F.A.Q. page.
How do you ship?
Alex and Ani ships via UPS.
Do you ship to PO boxes?
Alex and Ani cannot ship to PO boxes.
Do you offer Saturday delivery?
Alex and Ani does not offer Saturday delivery at this time.
What should I do if my jewelry requires cleaning?
If your jewelry requires cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner on Trend pieces. Jewelry cleaners are too harsh and may contain abrasives. We recommend using a polishing cloth for Precious pieces.
For further information on caring for your jewelry, please click here.
Do your bangles have nickel in them?
Both Russian Gold and Russian Silver are nickel-free. Shiny Silver and Yellow Gold may contain nickel.
How big are your bangles? I’m afraid they won’t fit my wrist.
Our Expandable Wire Bangles are adjustable down to two inches in diameter and expand to about three and a half inches in diameter. The average circumference (when they are delivered) is about seven and a half inches. Therefore, our Bangles are adjustable to fit almost any wrist.
Can I add multiple charms to one bangle?
At this time, we do not offer the option to add multiple charms to our Bangles as our Bangles look best when stacked.
What is the difference between Russian Silver/Russian Gold and Shiny Silver/Yellow Gold?
Our Russian Silver and Russian Gold are our most popular finishes. They are a rich, eco-friendly matte Silver and Gold finish plated on a brass base. They have an antique look from the oxidation process and are coated with anti-tarnish to protect the piece and hold its finish. Alternatively, Shiny Silver and Yellow Gold (also eco-friendly finishes) are a polished Silver and Gold plated on a brass base. They are also coated with anti-tarnish to protect the piece and hold its finish. Please note that not all bangles are available in every finish.
Where can I purchase Alex and Ani?
Please click here to find a retailer near you.
Does Alex and Ani accept donation requests?
Alex and Ani has a strong commitment to creating and nurturing our community. As part of this commitment, we will gladly consider any donation requests. While we are not able to fulfill them all, please fill out this form in order to be considered.
Is Alex and Ani hiring?
Please visit our Careers Page to learn more about career opportunities at Alex and Ani.
I just submitted an order. Can I change it?
Orders are processed as quickly as possible and, for this reason, cannot be changed once they are submitted.
I just submitted an order. When will my credit card be charged?
Credit cards are charged at time of check out. Order processing time may be up to 10 business days before the order is shipped.
Do you offer gift packaging?
Every item that leaves our facility is packaged in a keepsake Alex and Ani pouch with meaning card and care instructions.
